Frequently Asked Questions

How can we get in touch with you?

Use the "Contact Us" section above to see all the ways you can get in touch.

What are your sculptures made from?

Our primary material is stainless steel recycled cutlery.

Can your sculptures go outside?

Unless specifically listed as outdoor safe, our sculptures are designed for indoor display only. We are able to add lacquer to many of our sculptures should you wish to put them outside. Please contact us to add this service onto your order. It will come at a cost from £5-£20, it will also increase dispatch times as the lacquer needs 48-hours to cure fully before packaging can occur. Any of our wooden items and paintings are strictly for display indoors only.

Can I send my own cutlery to be made into something?

We no longer offer this option, we are very sorry.

Where do you ship to?

The UK (our home-country), Channel Isles, USA, Canada, Australia and New Zealand. We plan to reintroduce more European shipping at some point in the near future but there are a lot of new laws, rules and regulations to get our heads around right now and until we are 100% happy we are doing everything the right way, we will not be adding it. International customers are responsible for any customs charges, taxes and VAT incurred. Shipping costs are just that and do not include any fees added by your country's customs or government agencies. Failure to pay these charges upon notification to yourself will result in the parcel being returned to us. International customers must include a full home address (NOT a PO box or business address), email address and phone number. Without these details, we cannot ship your order.

Do you accept cutlery donations?

We absolutely do! If it's stainless steel cutlery, we will gladly cover costs to take it off your hands. Give us a shout and we'll get it sorted.

Do you sell gift-vouchers?

At the moment, no but never say never.

Can you tell us more about turnaround times?

Ready to post items are dispatched within 2-3 working days of ordering. House Signs and Plasma Designs are dispatched within the time-frames you agreed to during the buying process. These will always be clearly stated before you place your order.

What are your payment options?

PayPal, Stripe, ApplePay, GooglePay and Klarna are all available during the checkout process.

I am a business customer, can you help with my fabrication needs?

Pop us an email for a chat. Chances are, we absolutely can help given Neil's experience and expertise.

Do you have a newsletter?

No. We much prefer to talk to you all personally on our social media pages and via email than to send out generic, boring emails.

Commission Work:

We no longer take on any paid commissions. Instead, we have a Suggestions List and a First Dibs List. We cannot make any promises and we cannot provide any specific turnaround times but we are happy to add your suggestions to our list and, should you wish to see an item before it goes public, we are happy to take a contact name and email address and you will be first to know/see with no obligation to purchase. Just use the contact button below and let us know what you would like to add and the best way to contact you.